ANSWERS TO YOUR QUESTIONS

Please submit all maintenance issues using the Real Page account online. 1. Log into your tenant web access (TWA) account. 2. Select ‘Service Issue’ 3. Select ‘Add Service Issue’ 4. Include all details of the issue occurring including location (bathroom, kitchen, etc.) 5. Click “Submit”- all service orders will be received immediately. All maintenance requests will be responded to within 24 hours or sooner during business hours (Monday- Friday 8AM-4PM)- once the request is received * Note: Please submit ALL service items in your Tenant Web Access account. This will ensure all service orders are recorded and responded to in a timely manner. Please call the emergency maintenance line for URGENT matters only. See FAQ page for what is considered an emergency maintenance Item. For any life threatening injuries, please call 911.

The majority of our properties require the tenants to take care of utilities. There are exceptions as some properties have utilities included and/or are billed back by Gold Zone. If tenants are responsible for setting up and paying utilities and fail to complete the process, GZR will receive the bill(s), and bill back the property accordingly. Tenants will be assessed a $25 admin fee for the first month and a $50 admin fee each additional month following.

Contact the following: Electric: Ohio Edison – 800.633.4766 Gas: Dominon – 800.633.4766 Water: City of Kent – 330.678.8104 Cable / Phone: Your choice of service *We recommend contacting these companies early as they are normally busy during moving times.

The first (1st) of each month.

We welcome your furry family members! There is a non-refundable fee of $150 per pet upon signing a lease and a $30 per month per pet charge. There is 2 pet maximum per apartment. Some restrictions may apply, so please contact us for more details.